Privacy Policy

Last updated: December 8, 2025

Ciero.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered eBay pricing analysis service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Name (if provided via Google sign-in)

eBay Integration Data

When you connect your eBay account, we access:

• Your eBay seller listings (titles, descriptions, prices, images)
• Item categories and conditions
• OAuth tokens for API access (stored securely)

We do not store your eBay password. Authentication is handled through eBay's secure OAuth 2.0 system.

Usage Data

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Feature usage patterns
• AI analysis requests and results

2. How We Use Your Information

We use your information to:

• Provide AI-powered pricing analysis for your eBay listings
• Fetch and display your eBay inventory
• Update prices on eBay at your request
• Send email notifications about bulk analysis completion
• Improve our service and develop new features
• Respond to support requests

3. Information Sharing

We do not sell your personal information. We may share data with:

• eBay: To access and update your listings via their API
• OpenAI: To provide AI pricing analysis (item data only, no personal information)
• Service providers: For hosting, email delivery, and analytics
• Legal requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Secure OAuth token storage
• Regular security audits
• Access controls and authentication

5. Data Retention

We retain your data while your account is active. You can request deletion of your account and associated data at any time by contacting us at support@ciero.ai.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Disconnect your eBay account at any time
• Export your data

7. eBay Account Deletion

If you revoke Ciero's access through eBay or request account deletion from eBay, we will automatically delete all associated eBay data from our systems within 30 days.

8. Cookies

We use essential cookies for:

• Authentication and session management
• Security (CSRF protection)

We do not use third-party advertising or tracking cookies.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the service.

11. Contact Us

For privacy-related questions or concerns:

Email: support@ciero.ai